Reference

Legal Framework & Account Protection

When you open an account with tony bloom, you're entering an agreement built around your region's local law.

Account verification by email and phoneLocal payment rails: DANA, OVO, GoPay, QRISWithdrawal requests processed within 24 hours
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tony bloom Legal Framework & Account Protection
REACH OUR TEAM

Legal Support & Account Help

Email Send account questions or legal requests to [email protected].
Live Chat Open your account and head to the Support tab in the bottom-right corner.
Account Settings Log in, go to Settings > Account > Legal Documents to download your terms…
DATA & SECURITY

How We Protect Your Account & Information

Identity Verification

We verify your name, phone number and email when you open an account. This prevents fraud and ensures withdrawals go to the correct person. Verification usually takes under 10 minutes and is required before your first withdrawal.

Data Encryption

All deposits, withdrawals and login sessions use 256-bit encryption. Your payment details are never visible in your account history—only the payment method name (DANA, OVO, GoPay, QRIS) and transaction ID appear.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and settings. No third party sees your play history. You can clear cookies anytime in your browser settings without losing your account.

Data Retention

Account data is kept for five years after closure for regulatory compliance and fraud prevention. Withdrawal records and betting history are retained per Indonesia payment law. Request a data export anytime via Settings > Legal Documents.

Account Closure

Close your account anytime via Settings > Account > Close Account. All funds are withdrawn to your original payment method within 24 hours. Your data is anonymised after the retention period ends.

Report a Concern

Suspect fraud, see unauthorized withdrawals, or have a privacy concern? Email [email protected] immediately with details. We investigate within 48 hours and notify you of findings and any action taken.

Frequently Asked Legal Questions

Click Forgot Password on the login page, enter your email, and we'll send a reset link within seconds. Check your inbox and spam folder. If you don't receive it within five minutes, contact live chat or email [email protected]. We verify your identity by phone before resetting access.

No—withdrawals always go to the original payment method for security. This prevents unauthorized transfers and keeps your account safe. If you need to change your linked payment method, contact support with your account ID and ID verification, and we can update it for your next withdrawal.

Withdrawals via DANA, OVO, GoPay and QRIS usually land within 24 hours. Bank transfers may take up to two business days depending on your bank. You can check withdrawal status anytime in your account under Transaction History. If a withdrawal doesn't arrive within the stated window, email [email protected] with your transaction ID.

Your account access depends on local law where you're located. Before traveling, check the gaming regulations in your destination country. If you play from a restricted region, your account may be suspended. Contact support before traveling internationally to confirm your access status or request temporary account suspension.

We store your name, phone, email, linked payment methods, deposit and withdrawal records, and betting history. This data is encrypted and used only for account management, fraud prevention, and legal compliance. You can request a full data export anytime via Settings > Legal Documents, and we'll email it within 48 hours.

Yes. Log in, go to Settings > Account > Contact Details and update your email or phone. We'll send a verification code to your new contact. Enter the code to confirm the change. Your old and new contacts are kept on file for security and compliance for five years after closure.

Change your password immediately and contact live chat or email [email protected] right away. Include your account ID and details of the unauthorized activity. We'll review your login history, freeze suspicious transactions, and guide you through account recovery. All unauthorized withdrawals are investigated within 48 hours.

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